Overview
At Biocosmetics Canada, your satisfaction is important to us. Our aim is to provide high-quality supplements, vitamins, and cosmetics. This policy outlines the conditions under which you may request a return or refund for purchases made through Biocosmetics Canada.
What Can Be Returned?
We accept returns for:
- Damaged or Defective Products: If your product is damaged during shipping or has a manufacturing defect, we will offer a replacement or a full refund.
What Cannot Be Returned?
We do not accept returns for:
- Opened or used products, unless defective.
- Products purchased on sale or as part of special promotions (please refer to individual product descriptions for specific return policies).
How to Initiate a Return or Refund Request
Contact our Customer Service Team within 24 hours of receiving your order to initiate a return:
Provide Details: Include your order number, the product name, and the reason for the return or refund.
Returning Your Product
- Return shipping is not pre-paid. We will assist you in finding the most cost-effective shipping option.
- Ensure products are securely packaged to avoid damage during transit.
- A return address will be provided once your request is confirmed.
Refunds
- Refunds are issued after the returned product is received and inspected, typically within 4-5 business days.
- Refunds will be made to the original payment method used at purchase.
- Bank processing times may vary, and refunds to credit cards can take 5-7 business days to appear on your statement.
Order Cancellation Policy
- You may cancel your order for free if it has not yet shipped. Orders are usually shipped within 24 hours of placement.
- To cancel, contact our Customer Service Team as soon as possible using the contact details above.
Policy Updates
Biocosmetics Canada reserves the right to modify this Refund Policy at any time without prior notice. Updates will be reflected on our website.
Contact Us
If you have any questions regarding this policy, please reach out to us: